Refund Policy

Last updated: 28 September 2026

14-day money-back guarantee

If you're not happy with Ravenkeep Premium, you can get a full refund of any payment — the first one or a renewal — within 14 days of that payment. No reason needed.

How to ask for a refund

• Reply to your Paddle receipt email, or find your order at paddle.net and request a refund there; or
• email us at [email protected] with the email address you paid with (or the server's ID).

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders and handles returns, so refunds are issued by Paddle to your original payment method. They usually arrive within 5–10 business days, depending on your bank.

What happens after a refund

The refunded subscription is canceled and the server goes back to the free plan straight away. Nothing is deleted: Premium-only features pause and come back if you subscribe again.

Canceling without a refund

You can cancel any time on the server's Premium page in the dashboard (“Manage subscription”). Premium then stays on until the end of the period you paid for and doesn't renew. After the 14-day window we don't refund partly used periods, except where the law requires it or if we stop the service (see the Terms of Service).

Your legal rights

This policy is in addition to your rights under consumer law, such as the 14-day right of withdrawal for consumers in the EU and UK.